Support Readiness (B2C)

Review Login 3.0 Policies

When starting to prepare for your launch, be sure to read through Login 3.0 policies and coordinate with the UPBOND team to align your production operations with any required lead times or responsibilities.

Review Your Support Plan, SLAs, Severity Definitions, and Support Center Documentation

Review the specifics of your support plan and Service Level Agreements (SLAs) to ensure they meet your needs. Familiarize yourself with UPBOND's support processes, such as accessing suggested solutions, filing tickets, and monitoring quota usage. Note that it is not possible to increase the severity of a support ticket after submission. If an issue escalates, file a new high-severity ticket and reference the original one.

Ensure your development and support teams are familiar with available UPBOND resources, such as forums and documentation, which often address common issues without requiring a support ticket.

Troubleshooting

Prepare your development and support teams to troubleshoot both during development and post-launch. Ensure familiarity with tools, common issues, and best practices to address problems efficiently.