Reporting Bugs and Issues

At UPBOND Login 3.0, we're dedicated to offering a robust and seamless experience. However, we understand that sometimes things might not go as planned, and you might encounter bugs or issues. Your input is crucial in helping us identify and fix these problems, ensuring the wallet works smoothly for everyone. If you come across any glitches or errors, we encourage you to report them to us.

How to Report Bugs and Issues

Identifying the Issue:

• When you spot something that doesn’t seem right - be it a glitch, an error message, or something just not working as expected - take a moment to note what happened. The more specific you are about the issue and how it occurred, the better we can address it.

Documenting the Problem:

• Before you reach out, gather as much information as you can. Which part of the wallet were you using? What actions led to the issue? If there are any error messages, what do they say? Screenshots or screen recordings are incredibly helpful and can give us a clear view of what went wrong.

Where and How to Report:

• To report a bug or issue, you can use our dedicated reporting channel. This might be an email address specifically for support (like [e-mail]), a form on our website, or an in-app feature designed for feedback.

• When submitting your report, please provide a clear and concise description or subject line. This helps us categorize the issue quickly and start working on a solution.

What to Expect After Reporting

Review and Response:

• Our team will review your report and may contact you to gather more information. This additional detail can be crucial in diagnosing and resolving the issue.

• We will keep you informed about the progress of your report. While we aim to address all issues promptly, some fixes may take longer than others. Rest assured, we are on it.

Continuous Improvement:

• Every bug report you submit helps us make UPBOND Login 3.0 better. We take your feedback seriously and continuously work on improving the wallet, fixing bugs, and enhancing user experience based on your reports.