Launch Day Preparation (B2C)

Review UPBOND Login 3.0 Policies

When preparing for your launch, ensure you review the UPBOND Login 3.0 policies and align your production operations accordingly, accounting for any required lead times or responsibilities specific to the policies.

Review Your Support Plan, SLAs, Severity Definitions, and Support Center Documentation

Examine the details of your support plan and associated Service Level Agreements (SLAs) to ensure they meet your operational needs. Familiarize yourself with the Support Center, which includes features such as suggested solutions for common issues, filing tickets, and viewing quota usage.

Severity Levels for Support Tickets

• Review the definitions of severity levels for support tickets to ensure accurate reporting.

• If an issue escalates in severity, file a new high-severity ticket referencing the original ticket and explaining the increased urgency.

Ensure your development and support teams are aware of the UPBOND community forum as it can provide immediate answers to technical questions, often bypassing the need for ticket filing.

Community Engagement

• Contribute to discussions by sharing solutions to problems you’ve resolved.

• Stay informed by checking the forum regularly for new updates and solutions.

Gather Troubleshooting Information for Support Tickets

Ensure your support team is familiar with troubleshooting guides and knows how to collect necessary data before posting questions or filing tickets. Authentication issues often span multiple systems, requiring specialized troubleshooting knowledge.

Prepare Troubleshooting Tools

Familiarize your team with the tools and techniques needed for debugging, including capturing and analyzing HAR (HTTP Archive) files.

Best Practices for HAR Files:

• Remove or obfuscate sensitive data such as personal identifiable information (PII) before sharing.

• Use tools like Login 3.0 Community articles on sanitizing HTTP traces and redacting sensitive information.

Debugging Tools

JWT Viewer

Use tools like jwt.io to decode and analyze JWT-formatted tokens received during authentication transactions.

Troubleshooting Preparation

Equip your development and support teams with the knowledge and tools to handle common issues effectively, ensuring smooth resolution processes during development and after launch.

By implementing these practices, your team will be well-prepared to handle challenges and maximize the potential of UPBOND Login 3.0.